Customer contacted us on Thursday evening,
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Customer: “hey, I need 7 shirts- gold print, and I don’t have a design”
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Me: okay, that’s no problem, usually our minimum is 12 but we can help you out - when do you need them by?
Customer: 9 am tomorrow morning
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(She laughed a bit because she was certain my answer would be “no, sorry”)
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Me: okay, what time can you get the shirts to me? 9:45? Perfect! We’ll get em done!
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At this point she was truly shocked. Now, I could have gone on to charge her a $200 rush delivery fee, a $65 design fee, a $25 screen fee, and then the cost per shirt... but instead, I gave her a FAIR price.
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She dropped the shirts off, and I called her around 11:45 that night to come pick them back up (she said to call if it was before midnight 😜)
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Point of this is that yea,
Money IS fucking awesome.
Your time IS valuable.
But there IS no reason for you to not do whatever it takes to make your customer happy.
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Ps: she’s using us for some big orders she has coming up this month and she said she’ll give me more than 6 hours to print em 😊
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#dpdscreenprinting #dpd #screenprinting #apexnc #customers #letsprint #carync #wakecounty #raleigh #graduate #2019 #triangle #weprint #tshirts #tees #custom #work #weekend
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